Shipping policy

Last updated: July 20, 2026

At Kazven, we are committed to delivering your order safely and efficiently. Please review our complete Shipping Policy below for details on handling times, transit estimates, and package tracking.

1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a second notification with tracking information as soon as your order has shipped.

2. Domestic Shipping (United States)
- Shipping Fee: Standard Free Shipping is included on all U.S. orders — no minimum purchase required.
- Estimated Transit Time: 7 to 12 business days from the date of shipment.
- Delivery Carriers: Orders are fulfilled via standard postal services (including USPS, UPS, or regional courier partners).

3. International Shipping
We ship to select international destinations. 
- Estimated Transit Time: 10 to 20 business days depending on destination customs clearance and regional postal logistics.
- Duties & Taxes: International orders may be subject to import duties, taxes, or VAT charged by the destination country upon arrival. These charges are the sole responsibility of the recipient and are not collected or covered by Kazven.

4. Order Tracking & Delivery Status
Once your package ships, you will receive an email containing your tracking number and a link to trace your delivery. Please allow 24 to 48 hours for tracking activity to update on the carrier’s portal.

5. Address Accuracy & Modifications
Please review your shipping address carefully prior to completing checkout. 
- Kazven is not responsible for packages delayed, misrouted, or lost due to incorrect or incomplete addresses supplied by the buyer.
- If a package is returned to our facility due to an invalid address, the customer will be responsible for the reshipment postage cost.

6. Stolen or Lost Packages ("Delivered" Status)
Kazven is not liable for packages lost or stolen AFTER the delivery carrier updates the status as "Delivered" to the address provided at checkout. If your tracking indicates the package was delivered but you have not received it:
1. Verify the delivery address on your order confirmation.
2. Check around your property, porch, or with building management/neighbors.
3. Allow 24 hours (carriers occasionally mark packages as delivered shortly before physical drop-off).
4. Contact your local carrier office to file a missing package claim.

7. Shipping Delays & Force Majeure
While the vast majority of orders arrive within our estimated delivery windows, transit times are estimates and not guaranteed delivery dates. Unexpected carrier delays, severe weather conditions, customs holds, or holiday volume peaks are beyond our control.

8. Contact Information
For questions or support regarding an existing order status, please email us at: support@kazven.com