Refund policy

Last updated: July 20, 2026

At Kazven, we stand behind the quality of our skincare formulations. We want you to feel confident in your routine. Please review our refund and return terms below.

1. 15-Day Return Policy (Unopened Items)
You have 15 calendar days from the date of delivery to request a return for a refund. To be eligible for a physical return:
- The item must be unopened, unused, with all safety seals intact, and in its original packaging.
- Proof of purchase (order number) is required.
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item).

2. 15-Day Satisfaction & Skin Compatibility Guarantee (Opened Items)
We understand that every skin type is unique. If you experience an adverse skin reaction or are unsatisfied with your results after testing a product:
- Contact our support team within 15 days of delivery at support@kazven.com with your order number and a brief description (or photo) of the issue.
- Because cosmetic items cannot be sanitarily reused or resold once opened, please DO NOT mail opened or used products back to our warehouse unless specifically instructed.
- Eligible satisfaction claims will be resolved through a replacement, store credit, or refund at Kazven's sole discretion.

3. Damaged, Defective, or Incorrect Orders
Please inspect your order upon arrival. If an item arrives damaged, defective, or incorrect, notify us within 7 days of delivery at support@kazven.com. Please include:
- Your order number
- Clear photographs of the damaged product and outer packaging
Upon verification, we will immediately send a free replacement or issue a full refund at no extra cost to you.

4. Bundles & Promotional Sets
If you purchased a discounted set (such as the 3-Step Clear Skin System):
- Returning individual items from a bundle will void the bundle discount. Refunds for partial bundle returns will be recalculated based on full retail prices for the items retained.
- For full bundle refunds, all items included in the kit must meet the return eligibility criteria.

5. Digital Products & Free Gifts
Complimentary digital products (e.g., PDF Guides) and promotional gift items are non-refundable and hold no standalone cash value.

6. Return Instructions & Process
To initiate any claim or return, email support@kazven.com. Once your return is approved and received at our facility, refunds are processed back to your original payment method within 5–10 business days.

7. Late or Missing Refunds
If you haven’t received an approved refund after 10 business days, first check your bank or credit card account. If the payment is still not posted, please contact us at support@kazven.com.