We’re here to help.

Have a question about your order, a product, or anything else? Write to us.

Email support

📧 support@kazven.com

We reply to every message within 24 hours, Monday through Friday.

Order issues

If your order hasn’t arrived within the estimated delivery window, or if there is a problem with a product, email us with your order number and we will help you.

Returns & refunds

We offer 15-day returns on unopened items and a 15-day skin-compatibility guarantee. Email us at support@kazven.com with your order number to start a request. See our Refund Policy for details.

Business hours

Monday – Friday: 9:00 AM – 5:00 PM (EST)

We do our best to answer weekend messages on the following Monday.